Returns Policy

30-Day Return Guarantee

We want you to be completely happy with your purchase. If you're not satisfied, you can return most items within 30 days of delivery for a full refund or exchange.

Eligibility

To be eligible for a return, items must be:

• Unused and in original condition
• In original packaging where applicable
• Returned within 30 days of delivery

Note: Due to the nature of our products, items that have been used (e.g. binchotan placed in water, opened deodoriser packs) cannot be returned unless faulty.

How to Return

1. Email us at hello@goodlifestore.com.au with your order reference and reason for return
2. We'll send you a return shipping address and instructions
3. Post the item(s) back to us securely
4. Once received and inspected, we'll process your refund within 5 business days

Return Shipping

• Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong product
• For faulty or incorrect items, we'll provide a prepaid return label

Refunds

• Refunds are processed to the original payment method
• Please allow 5–10 business days for the refund to appear on your statement
• Original shipping costs are non-refundable (unless the return is due to our error)

Damaged or Faulty Items

If your order arrives damaged or faulty, please email us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund including return shipping.

Australian Consumer Law

Our returns policy does not limit your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a refund or replacement regardless of this policy.