Privacy Policy

1. Information We Collect

When you place an order or browse our site, we may collect:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely by Stripe — we never store card details)
• Browsing behaviour and device information via cookies and analytics

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Improve our website and product offerings
• Send marketing communications (only with your consent — you can unsubscribe at any time)

3. Third-Party Services

We use trusted third-party services to operate our store:

• Stripe — Payment processing (PCI DSS compliant)
• Vercel — Website hosting
• Google Analytics — Anonymous website usage data
• Australia Post — Order delivery

We do not sell or share your personal information with third parties for marketing purposes.

4. Cookies

We use essential cookies to operate the site (e.g. shopping cart) and optional analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing through Stripe, and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

7. Contact Us

For privacy-related enquiries, please contact us at hello@goodlifestore.com.au